Beach Vacations Like Before, and More

Communal Areas

• Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas.
• There will be health and hygiene reminders throughout the property.
• An employee will be present to sanitize the button panels at regular intervals.
• Valet parking services will be suspended until it's safe to implement.

Pool Area

• Lounge chairs, once permitted, will be sanitized after each use.
• Lounge chairs will be pressure washed and sanitized with appropriate chemicals each night.
• Towel desk, entry kiosks, and all other desks and counters will be sanitized frequently.
• Lifeguard stands will be sanitized upon rotation.
• Lounge chairs will be set and configured with appropriate physical distancing.
• Physical distancing will be exercised within the pool and monitored by the lifeguard and hotel staff.

Beach Area

• Lounge chairs will be sanitized after each use.
• Umbrellas will be sanitized after each use.
• Lounge chairs will be set in pairs with appropriate physical distancing and customized as needed.

Dining Area

• All managers receive a Serve Safe Certification in addition to the state Department of Health certification.
• Dining tables, bar tops, stools, and chairs to be sanitized after each use.
• Condiments to be served in single-use containers (either disposable or washed after each use).
• Menus to be single-use and/or disposable.
• Storage containers to be sanitized before and after each use.
• Food preparation stations to be sanitized at least once per hour or between prep activities.
• Kitchens will be deep cleaned and sanitized at least once per day.

Dining Experience For Guests

• Rolled silverware will be placed after guests are seated.
• Sanitizer and safety stations will be available for guest use.
• The wine menu will be available online to facilitate guest access.
• Condiments will be served as appropriate with dishes and to each guest at the table.

Housekeeping

• Guest linen will be delivered and removed from guest rooms in protective bags.
• To minimize contact during cleaning, room attendants will offer to return at an alternate time for occupied rooms.
• Specific sanitation consideration will be paid to the following guest room areas:
  • Desks, countertops, tables, and chairs
  • Phones, tablets, and remotes
  • Thermostats
  • Cabinetry, pulls, and hardware
  • Doors and doorknobs
  • Bathroom vanities and accessories
  • Bathroom fixtures and hardware
  • Windows, mirrors, and frames
  • Lights and lighting controls
  • Closets, hangers, and other amenities

Products & Protocols

• A welcome letter and bottle of sanitizer will be provided in each guest room.
• In a presumptive case, the guest’s room will be removed from service and quarantined.
• Industry-leading cleaning and sanitizing protocols are used to clean guest rooms.
• The frequency of air filter replacement and hvac system cleaning has been increased.

Physical Distancing

• Employees are using separate counters and have individual stations to eliminate shared equipment.
• Maximum of two employees at each counter.
• Greeters at the front door and inside the lobby will control physical distancing.
• We are encouraging the use of e-mail and contactless technology for all guest transactions.

Guest Considerations

• All guest packages will be placed in single-use plastic bags and to be delivered to the rooms.
• Dry cleaning and guest laundry services are suspended until further notice
• Ice will continue to be delivered by hotel staff through In-Room Dining