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Guest Safety
Leaf
Guest Safety

Beach Vacations Like Before, and More

Enjoy beach vacations like you used to, with a fair upgrade in safety at Wave Resort. With a world ready to travel again, we want you to feel at home during your well-deserved beach retreat.
We have increased the frequency of cleaning and sanitizing all public spaces, emphasizing frequent contact surfaces. Hand sanitizer dispensers, touchless whenever possible, have been placed at key guest and employee entrances and contact areas such as driveways, reception areas, hotel lobby, and more. We are also closely monitoring government policy updates, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements to make appropriate adjustments as necessary.
Beach Vacations Like Before, and More
  • Safety in Public Spaces

    Communal Areas

    • Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas.
    • There will be health and hygiene reminders throughout the property.
    • An employee will be present to sanitize the button panels at regular intervals.
    • Valet parking services will be suspended until it's safe to implement.

    Pool Area

    • Lounge chairs, once permitted, will be sanitized after each use.
    • Lounge chairs will be pressure washed and sanitized with appropriate chemicals each night.
    • Towel desk, entry kiosks, and all other desks and counters will be sanitized frequently.
    • Lifeguard stands will be sanitized upon rotation.
    • Lounge chairs will be set and configured with appropriate physical distancing.
    • Physical distancing will be exercised within the pool and monitored by the lifeguard and hotel staff.

    Beach Area

    • Lounge chairs will be sanitized after each use.
    • Umbrellas will be sanitized after each use.
    • Lounge chairs will be set in pairs with appropriate physical distancing and customized as needed.
  • Safe Dining Experience

    Dining Area

    • All managers receive a Serve Safe Certification in addition to the state Department of Health certification.
    • Dining tables, bar tops, stools, and chairs to be sanitized after each use.
    • Condiments to be served in single-use containers (either disposable or washed after each use).
    • Menus to be single-use and/or disposable.
    • Storage containers to be sanitized before and after each use.
    • Food preparation stations to be sanitized at least once per hour or between prep activities.
    • Kitchens will be deep cleaned and sanitized at least once per day.

    Dining Experience For Guests

    • Rolled silverware will be placed after guests are seated.
    • Sanitizer and safety stations will be available for guest use.
    • The wine menu will be available online to facilitate guest access.
    • Condiments will be served as appropriate with dishes and to each guest at the table.
  • Guestroom Cleanliness

    Housekeeping

    • Guest linen will be delivered and removed from guest rooms in protective bags.
    • To minimize contact during cleaning, room attendants will offer to return at an alternate time for occupied rooms.
    • Specific sanitation consideration will be paid to the following guest room areas:
      • Desks, countertops, tables, and chairs
      • Phones, tablets, and remotes
      • Thermostats
      • Cabinetry, pulls, and hardware
      • Doors and doorknobs
      • Bathroom vanities and accessories
      • Bathroom fixtures and hardware
      • Windows, mirrors, and frames
      • Lights and lighting controls
      • Closets, hangers, and other amenities

    Products & Protocols

    • A welcome letter and bottle of sanitizer will be provided in each guest room.
    • In a presumptive case, the guest's room will be removed from service and quarantined.
    • Industry-leading cleaning and sanitizing protocols are used to clean guest rooms.
    • The frequency of air filter replacement and hvac system cleaning has been increased.
  • Staff & Guest Interaction

    Physical Distancing

    • Employees are using separate counters and have individual stations to eliminate shared equipment.
    • Maximum of two employees at each counter.
    • Greeters at the front door and inside the lobby will control physical distancing.
    • We are encouraging the use of e-mail and contactless technology for all guest transactions.

    Guest Considerations

    • All guest packages will be placed in single-use plastic bags and to be delivered to the rooms.
    • Dry cleaning and guest laundry services are suspended until further notice
    • Ice will continue to be delivered by hotel staff through In-Room Dining

Know How We Keep You Safe

Let our concierges provide you the latest information & updates.
Contact Us Learn More
  • What can I expect when I return to Wave Resort?

    The safety and well-being of our guests and employees remain Wave Resort's top priority. Our employees receive detailed health checks before the beginning of every shift and have received training on guest safety. We have increased our cleaning and sanitation procedures and are using disinfectants approved by the EPA and CDC. Please click here for more details.
  • Are all of your amenities currently open?

    We are currently following all guidelines from state and local officials. Our pool and beach chair services are seasonal and open during the spring-summer season. We operated the pool this year at 50% of our maximum capacity following state mandates. Our Spa is operating at limited capacity and by appointment only. Our restaurants are open for takeout, indoor, and outdoor dining at limited capacities.
  • Do I need to wear a mask during my stay?

    Following CDC and government guidelines, we require face coverings for all staff and guests in indoor public areas of the resort. Face coverings must be worn in all indoor public areas, amenities, and whenever social distancing of at least six feet apart is not possible.